Director of Account Management

Job Description

Somos is an innovative technology company that provides an expanding portfolio of products and services related to number administration for the toll-free, messaging and wider telecommunications industries. As an enabler of innovation, Somos is taking the lead in promoting the technological and market evolution taking place in these industries as well as building products that support and fuel such evolution.  We are looking for forward-thinking, innovative people who have proven track records of taking ownership and making things happen.

Somos is seeking an experienced Account Management professional to work collaboratively with internal and external customers to build business relationships with our distribution partners or Responsible Organizations as they are known in our industry to grow mutual revenue.

Responsibilities

  • Develop long term, mutually beneficial relationships with key strategic distribution partners (“Resp Orgs”) that grow revenues for both companies.
  • Work with internal team across a distributed account management function.  Somos leaders will share Resp Org relationship responsibilities.
  • Coordinate with Account Leads to ensure customer commitments are met and the relationship is advancing towards mutual revenue growth.
  • In partnership with account leads, conduct joint forecasting with Resp Org and hold scheduled business reviews to assess market and business performance with an eye toward growing the Resp Org business.
  • Provide Resp Org intelligence to Somos finance team to improve internal forecasting.
  • Work with Public Policy team to help align Resp Org support.
  • Consult with Resp Orgs to advance their marketing, selling and products portfolio to grow the value of Toll-Free telephone numbers for their customer base by utilizing tools such as best practices and case studies.
  • Provide data analytics and dashboards to help Resp Orgs better manage their business.
  • Work with the Business Analytics team to create value if data and reporting for Resp Orgs.
  • Through research and networking become the subject matter expertise at Somos for Resp Org businesses, beyond just Toll-Free.
  • Provide the Somos team with Resp Org insights to help inform our “Customer Obsessed” culture.
  • Network with establish business, product and marketing contacts at strategic Resp Orgs
  • Develop channel programs that scale for the broader channel base.
  • Work cross functionally with the Somos team to help align their objectives with those of the Resp Orgs.
  • Participate in Resp Org programs such as User Groups, Engineering Roadshows and the Annual Toll-Free Users Summit.
  • Represent Somos at industry events and join working groups where Resp Orgs are present.
  • Grow product adoption and inform the product roadmap by finding alignment with Resp Org business objectives and Somos product development.
  • Be the business voice of the Resp Org within Somos.
  • Identify and define process improvements for Resp Org management including for example, CRM platform for central storage or relevant information.

Desired Skills & Experience

  • Excellent communication skills with the ability to communicate key business and market dynamics to different audiences.Minimum of 10 years of relevant experience with progressive levels of responsibility in distribution partner management.
  • Strong proficiency in networking and business relationship development.
  • Experience in subscription base technology products.
  • Experience in Toll-Free and telecoms preferred.
  • Demonstrated ability to successfully manage competing priorities in a fast-paced, results-oriented environment; ability to work both independently and within the context of a team.
  • Ability to think strategically and creatively.
  • Bachelor’s degree preferred.

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