ITIL Consulting Services

Overview

Without doubt, IT has become the essential enabler for the vast majority of businesses, if not business itself. For private and government organizations, the specification, design, and daily operation of internal / external IT fulfillment, demands the same priority, attention and commitment as any primary business process.

ITIL© (Information Technology Infrastructure Library), originally developed by the UK Office of Government and Commerce (OGC), has become the worldwide de facto standard in IT Service Management (ITSM). ITIL© represents a cohesive framework of best practices distilled from the experience and learning of international public and private sector vendors, implementers and users. ITIL© entails a comprehensive qualification regime, accredited training organizations and an extensive set of implementation and assessment tools. ITIL© supports and is supported by the British Standards Institution's Standard for IT Service Management (BS15000).

Consulting Services

Experienced and accredited SOMOS experts offer first-hand knowledge covering all stages of IT project and program lifecycles, from strategy and scope definition through to  execution and benefits management. The lack of common language and understanding between strategic, tactical and operational levels often cause misaligned or poorly communicated objectives and priorities. SOMOS can help align your organization's IT services with the company's strategy and business objectives.

ITIL© Framework

The ITIL© framework is the only consistent and comprehensive documentation of best practices for IT Service Management. It embodies several areas of expertise: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; Business Perspective. SOMOS targets both beginners as well as those who may have already had practice implementing various aspects of ITIL© in a management context. SOMOS aims to provide a launch platform for organizations and individuals just starting with ITIL©; assist enterprises with implementing and expanding ITIL© processes; and prepare service or delivery practitioners for formal IT Service Management certifications.