Technical Writer

Type of Engagement:

Contract

Engagement Period:

Engagement will vary in length, dependent upon the client's needs.

Location:

Ottawa
Toronto

Required Skills:

Demonstrated experience with the tools for creating, distributing and maintaining user documentation.
Strong analytical skills in reviewing a wide range of technical operations.
Demonstrated experience working in a large multidisciplinary environment.
Excellent oral and written communication skills.
Ability to work under pressure and to meet tight deadlines.
Expert level knowledge of technical documentation skills.
Advanced skills in MS Office and various (including online) documentation software applications.
Knowledge of project management methodology, standards and documentation.
Knowledge and understanding of enterprise computer systems and helpdesk/support functions.
Knowledge and understanding of client/server and internet/intranet environments.

Engagement Description:

Technical Writers will work with Project and Technical Leads to develop new and revise existing corporate policies, standards, and procedures in all aspects related to the use of, typically information technology and resources. The Technical Writer will assist in the creation of policies, standards and procedures, which will include, but is not limited to:

Creating documentation related to the development and updating of information and technology policies, procedures and standards.
Researching and reviewing related existing documentation and revising into draft policy/procedure /standard template format.
Establishing version control of policies, procedures and standards.
Setting standards for written documentation.
Assisting in the preparation of relevant communication materials related to the publication of corporate policies, procedures, and standards.
Assisting staff subject matter experts in the development of draft policies, procedures, and standards.
Assisting in the preparation of staff reports for various standing committees on a variety of information and technology subject areas.
Expected deliverables include policies, procedures, standards, and guidelines.

Experience:

5 years demonstrated experience documenting complex technical procedures and processes, and

Minimum of 2 years experience in information technology in the last 10 years of which 1 was as a Technical Writer with a Bachelor's Degree; or
A minimum of 3 years experience in information technology in the last 10 years of which 1 was as a Technical Writer with a College Diploma; or
A minimum of 5 years experience in information technology in the last 10 years of which 3 were as a Technical Writer.

Education:

Bachelor's degree in Sciences, Computer Science, Engineering, Mathematics or Communications; or
College Diploma in Information Technology, Computer Science, Engineering Technology or Communications

Language Requirement:

English - fluent
French - often imperative

Certifications:

None

How to Apply:

If you are interested in this opportunity and believe that you qualify, please click here and quote opportunity number R06121803- Technical Writer.

Clearance Requirement:

A variety of security clearances may be required, dependent upon the client's needs.
Enhanced Reliability is typically the minimum requirement.
Our client base, when filling this type of position, more commonly asks for a Secret clearance to be held by the candidate.