Implementing Change is a three-day, hands-on, skill-based course that is designed to get to the 'nuts and bolts' of implementing change whether you are managing, leading or following.
Public sector managers face many ongoing challenges managing waves of change within their organization to respond to Service Canada initiatives, contracting issues, results orientation new Human Resource management policies, and multi-cultural workplaces.
Attendees will learn a tested six-step model for introducing and managing changes as well as essential change management skills - practicing communication, conflict resolution and negotiation skills - that are needed to make change happen.
Topics covered include the three core stages in change implementation, three "must-have" people skills, why people resist change, and why people will drive change. In summary, you will acquire the skills to plan, lead, and guide the change effort. This course provides a deep dive into a few core concepts blended with extensive skill practice. The focus is on implementation and ensuring a successful outcome.
The course is based on real world experiences in the public sector and is delivered by instructors with public sector experience.
On completion of this course, participants will have knowledge that will enable action when they return to the office. They will be equipped with new people management skills that can be put to use right away and a personal learning log to help them continue on their journey.
Using a six-step model (based on Kotter's framework), participants will learn how to successfully implement change in a public sector organization.
3 days
Day 1
- Course Overview
- The Problem With Change
- Why People Do What They Do
- Motivation For Success And Failure
- Building the Team
- Diagnosing Action and Inaction
- Communication Styles
Day 2
- Why Visions Are Important
- Creating the Vision
- Linking Vision To Milestones
- Maintaining Focus
- Providing Effective Feedback
- The Coaching Interview
- Are You Empowering?
Day 3
- Changing Change
- Understanding the Impact Of Change
- How To Use "Conflict Energy"
- Understanding Conflict Resolution Styles
- Institutionalizing Through Culture
- Cultural Compass
SOMOS experience has shown the optimal class size for this course to be between 16 and 24 students.