ITIL Consultant

Type of Engagement:

Contract

Engagement Period:

Engagements range from one month to several years.

Location:

Ottawa
Toronto

Required Skills:

The ITIL Consultant must be able to demonstrate that they possess:

A thorough understanding of IT Service Management and ITIL best practices;
Experience with network and systems management applications including ticketing/workflow tools, monitoring tools, reporting tools, etc.;
Strong oral and written communication skills;
Strong team player skills with demonstrated technical leadership skills in order to manage and direct teams.

Engagement Description:

ITIL Process Consultants are individuals who participate in a wide range of IT process related consulting engagements. However, typical responsibilities will include:

Requirements definition and solution design as related to key ITIL areas;
Implementing solutions including new process components, organizational structures, tools and technology or policies;
Participation in business case development, KPI and metric definition financial analyses;
Leadership of, or participation in, the analysis of a clientâ€™s current environment and the definition of future business and technical requirements;
Performance of strategic analysis and development of recommendations in one or more of the following areas: TCO, ROI, Risk, Security, Business Impact, Sourcing;
Developing, architecting and implementing ITSM solution based on ITIL best practices;
Conducting IT Operations assessments and developing roadmaps for customers.

Experience:

The candidate for this type of role will have at least three (3) years experience conducting assessments, designing processes, and implementing service management solutions. He/she will have demonstrated project leadership experience handling multiple projects simultaneously, and a demonstrated track record as a team player.

Education:

Bachelors or Masters Degree in Computer Science or a related field.

Language Requirement:

Most positions require fluency in English.
Many customers also have a requirement for abilities in French.

Certifications:

ITIL Managers/Masters Certificate would be considered an asset, and in many cases may be a requirement for participating in the opportunity.

How to Apply:

If you are interested in this opportunity and believe that you qualify, please click here and quote the opportunity number R06111411 - ITIL Consultant.

Clearance Requirement:

Many of our clients require Government of Canada personnel security clearances.