New Features Launching on the Enhanced SMS/800 Platform

Wed, 02/15/2017


At Somos, we are constantly working to improve the efficiency of your business by modernizing our Platforms. As the Platform continues to evolve and grow to meet today’s standards, we are releasing a series of new features and capabilities based on your needs and requests on to the Enhanced SMS/800 Platform.

Effective February 17, 2017, we are pleased to announce the release of two new features:

Template Record Builder

Building a complex CPR makes it difficult to see the way that routing decisions flow. The new Template Record Builder feature provides a visual interface that allows you to build the call routing using a select, drag, and drop approach. It’s a cleaner and simpler way to build your CPR. 

Template Viewer

In the same way, the new Template Viewer feature gives you an easy way to see previously-built call routing trees in a hierarchical format.


The Enhanced SMS/800 Platform and all of its features can be accessed online at  

If you have any questions regarding the Enhanced SMS/800 Platform or any of its features, please email us at or you can call or text the Help Desk at 844.HEY.SOMOS (844.439.7666), Option 1.