The Technical Operations Engineer will be responsible for the “day-to-day” operational support of all company products and services.
Requires a “can-do, results driven” attitude with a passion for problem solving, driven by the interest of identifying and resolving operational issues.
Primary responsibilities: Provide daily Operations and Engineering support for company networks, products, and services.
This individual will leverage their operations experience in a manner that allows them to quickly identify and resolve all technical matters. Will document operational procedures and create operations test plans.
Assist with ensuring all equipment is operating as designed and configured in a manner that ensures scalability and reliability. Assist with triaging issues with a diverse outsourced vendor team. Will be involved in the planning and deployment of all new software and hardware required to support all company products and services. Review SLAs, participate in the ITSM workflow, drive and review RCAs, manage 3rd party licenses and subscriptions, and review data center capacity reports,
Will operate as the primary interface to company vendors and service providers to ensure all operation plans align to company goals and objectives and are executed in a manner that ensure service continuity and performance stability.
Develop operational solutions by defining, studying, estimating and screening alternative solutions; and by determining impact on total system while balancing technical benefits vs cost and budget requirements.
Strong advocate of customer service. Considers the needs of the customer when performing work or developing solutions. Makes sure solutions proposed by other departments are in the best interests of the customer.
Anticipates operational problems by studying operating targets, modes of operations, and monitoring system performance.
Ability to provide remote and hands-on operations support in an outsourced environment which includes deploying, supporting, testing applications from bare metal to virtualized and CLOUD deployed infrastructures.
This individual will engage with architecture and development resources as needed to assist with guiding, defining and the configuration of current and future technologies.
In addition, individual will play a key role in shaping the current and future toll-free platform by working collaboratively with the development team with a focus on delivering innovation through automation and leveraging on demand compute capacity and developing a robust operational support model.
CORE RESPONSIBILITIES AND ACCOUNTABILITIES
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