Recap of Recorded Sessions

2019 Toll-Free User Summit Recap 2019 Power Sessions 2019 General Sessions 2019 Breakout Sessions 2019 Toll-Free Industry Awards 2019 Brand Stories
TFUS19 Recap

2019 Toll-Free User Summit Recap

2019 Power Sessions

An Era of Innovation: Toll-Free API Workshop

More and more, the modern API is providing valuable performance enhancements that are easily accessible and developer-friendly. As an “API first registry”, the SMS/800 TFN Registry development team showed attendees of the 2019 Toll-Free User Summit firsthand the benefits of using APIs to manage Toll-Free Numbers.

Get en Route to the Future of Toll-Free with IP

As technology continues to evolve, it’s more critical than ever to build the roadmap for tomorrow TODAY. When it comes to Toll-Free routing, the answer is clear: the path to the future is paved with IP. In this session, we explored how IP will be a Toll-Free call routing game changer and how RouteLink, the authoritative Toll-Free call routing data solution, is driving the IP solutions shift.

Make Your Data Work for You: Toll-Free Reporting Workshop

When it comes to Toll-Free analytics, the all new SMS/800 TFN Registry Reporting tool is a great way to maximize your data’s value via near-real time and interactive reporting. This session will not only provide the basics – how to login, navigate the system, etc. – it will also show you how having a “One Stop Shop” for all things reporting will help you get more done faster.

Sold! How to Navigate the 833 Auction

This Power Session at the 2019 Toll-Free User Summit provides us with an in-depth look at the auction process including procedures, bidding activities and more.
2019 General Sessions

CEO Keynote (Gina Perini)

Gina Perini, Somos' President & CEO kicking off the 2019 Toll-Free User Summit by uncovering how businesses are Making the Perfect Connection.

Tom Koulopoulos Keynote

The foundation for the future of Toll-Free has indeed been laid and change is happening NOW! A major change is the increasingly important role of new technologies such as Artificial Intelligence (AI) and big data. Tom Koulopoulos joins TFUS19 to explore how these technologies will profoundly transform our behaviors and interactions.

Omnichannel: Transforming Customer Engagement in the Digital Era

For better or worse, we no longer live in a one-size-fits-all, cookie cutter world. Customers are more discerning than ever before and are no longer simply happy with superior products – they want superior SERVICE as well. So what can we do as organizations to transform from product providers to service and experience providers? One answer stands-out above the rest: Omnichannel. But what exactly IS omnichannel and how can telecoms and businesses leverage it for customer experience success? Join Dan Bieler, Principal Research Analyst at Forrester, for an industry-inspired look at the opportunities that an omnichannel strategy presents as well as how to successfully implement omnichannel for excellence.

The New Conversation Algorithm: Messaging and the Future of B2C Communications

Join Dave Stewart, VP of Business Development at Somos, and a panel of experts from SalesForce, EZ Texting, SAP and Forrester as they explore the benefits of implementing an omnichannel marketing strategy and how messaging has become a critical component of this approach.

More than Just Numbers: The SMS/800 TFN Registry Revolution

Ginger McClendon, VP of Engineering at Somos, and a panel of experts explored the future of the SMS/800 Toll-Free Number (TFN) Registry and the API technology that is driving change and revolutionizing registry management solutions. From automation to application to adaptation, you'll see how APIs can simplify and streamline the way you get work done.

Fireside Chat with the FCC

Big things are happening in Toll-Free, are you ready? Members of the FCC joined the industry for a thought-provoking fireside chat moderated by Somos’ own leading regulatory and number administration authority, Ann Berkowitz. From robocalls to the 833 Toll-Free Number Auction to the future of Toll-Free and numbering, this is a conversation you definitely do NOT want to miss!

Future Proof Yourself with the 2020 Toll-Free Roadmap

At the 2019 Toll-Free User Summit, Ryan Karnas, Somos’ Director of Product Management, takes you for a ride down Somos’ 2020 Toll-Free roadmap. From texting to Toll-Free to enhancing the SMS/800 Toll-Free Number (TFN) Registry to smarter data routing, find out how you can leverage new features and functionality from Somos to optimize your business operations today, tomorrow and beyond.
2019 Breakout Sessions

TFUS19 Breakout Session: An Industry Perspective: Peer Inside the World of IP Call Routing

When Toll-Free Numbers were introduced, the world was a very different place. Then the internet forever changed life as we know it. Without the internet, phone systems relied solely on the Public Switched Telephone Network (PSTN) for call routing. Just like the internet has changed how we shop and get our news, so too has the internet transformed the telecommunications industry. With Somos’ announcement of Toll-Free IP Routing; ANI Networks will walk through the many changes surrounding sending and receiving Toll-Free calls over the internet. Watch ANI Networks as they analyze how calls worked before the advent of the internet; as well as the future of call routing and IP peering.

TFUS19 Breakout Session: An Industry Perspective: Architecting the Future of Telecom with APIs

As competition in the telecom marketplace intensifies, service providers are being increasingly challenged to develop solutions that lower barriers of adoption, grow their target market and generate profitable revenue. Developing APIs has become a premier method for achieving these goals in an efficient – and economical – manner. When we make it easier for our applications to communicate with each other, we open ourselves up to a new, monetizable platform that is not only more agile but also frequently faster to market. Mifan Careem, Vice President of Solutions Architecture at WSO2, walks us through an in-depth look at how APIs can be leveraged to drive positive service offering growth within your organization. From monetizing intellectual property to building a sustainable API driven platform, Mifan will provide the knowledge you need to drive creativity, agility and most importantly, smart growth.

TFUS19 Breakout Session: Take the Guessing Game out of Toll-Free Calls with TFN Identity

Caller ID has long been a staple for 10-digit numbers, but what about Toll-Free Numbers? The technology is there, but has it been available in a centralized database? Enter TFN Identity: a powerful solution that provides CNAM (Caller-ID) information to Toll-Free Numbers in an easy to use single repository. Being able to recognize an incoming call immediately provides an important competitive advantage for businesses looking to drive trust and maximize customer engagement. Eduardo Brazao, Somos’ Director of Business Development, is joined by a panel of industry experts as they discuss how Resp Orgs and Carriers can leverage TFN Identity’s powerful Toll-Free CNAM database to increase brand awareness, capture the attention of customers and ultimately convert prospects into sales.
2019 Toll-Free Industry Awards

2019 Toll-Free Industry Awards

The Toll-Free Industry Awards were established to recognize individuals and companies that are at the forefront of innovation and thought leadership in the Toll-Free Industry. The winners were chosen based on their merit, industry commitment and above-and-beyond contribution to the Toll-Free Industry:
2019 Brand Stories

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Honda

NCR