Day 1

Monday, September 25, 2017

12:00pm - 6:00pm
Registration Desk Open
7:00pm - 10:00pm
Welcome Reception

Tuesday, September 26, 2017

7:00am - 8:00am
8:00am - 8:30am
Welcome Remarks
8:30am - 9:30am
Keynote Address: What Do World Class Innovators Do That Others Don't Do?
10:00am - 11:00am
Drivers of Toll-Free Innovation

Today, Toll-Free is experiencing a breakthrough, and it’s up to the Toll-Free industry to capitalize on the wave of growth and innovation opportunity that these new applications can offer. Gina Perini, President and CEO of Somos, will lead this panel discussion to gain insights on how businesses use Toll-Free Numbers, from marketing analytics, to customer care, to tracking and crafting the customer journey.

11:00am - 12:00pm
Say Hello to your SMS/800 Toll-Free Number (TFN) Registry

The SMS/800 Toll-Free Number (TFN) Registry is the central tool for the Toll-Free industry, and the new features arriving in 2017 will play a key role in streamlining and optimizing Resp Org and Service Provider business processes. Somos will provide an update on the program and then moderate a panel of Resp Org peers to discuss user experiences on the new, modern platform.

12:00pm - 1:00pm
1:00pm - 2:00pm
Modernizing Toll-Free Routing Information

RouteLink breaks down the financial and technical barriers to Toll-Free routing data, helping Resp Orgs route Toll-Free calls more efficiently and at a lower cost. In this session you’ll hear from a panel of industry experts on how this API-based solution brings authoritative routing data within reach.

2:00pm - 3:00pm
Texting to Toll-Free Numbers

As texting to Toll-Free Numbers becomes a prominent customer communications channel, it’s important for our industry to understand how to factor it into their business models. Somos will provide an updated on the TSS Registry and will moderate a panel of users as they share how they integrated texting into their sales process.

3:15pm - 3:45pm
Promoting Modern Day Applications for Toll-Free: The Awareness Campaign Update

We heard you! You wanted help educating enterprises about the value of Toll-Free today – and we responded by developing a set of comprehensive marketing resources and launching the first ever Enterprise Toll-Free Awareness campaign. During this session you'll glean insights from the results of the campaign and it's overall impact on the industry.

3:45pm - 4:30pm
NEW! 2017 Toll-Free Industry Awards

The Toll-Free Industry Awards will recognize individuals or companies for their outstanding examples of leadership and innovation in the Toll-Free industry. Join us as we celebrate the recipients of the following awards: Toll-Free Advocacy Award, Tech Breakthrough Award, and the Campaign of the Year Award.

4:35pm - 6:30pm
Knowledge Bar Expo
4:45pm - 6:30pm
Optional Breakout Sessions
7:00pm - 10:00pm
Evening Event
Day 3

Wednesday, September 27, 2017

7:00am - 8:00am
8:00am - 8:50am
Optional Somos Training Session: SMS/800 Toll-Free Number Registry User Interface Training

Don’t miss out on the SMS/800 Toll-Free Number (TFN) Registry Training Session on September 27, the last day of the 2017 Toll-Free User Summit! This first session will focus on the new User Interface and provide you with both a presentation and a live demonstration of this powerful tool. Make the most out of Summit by walking away with an in-depth knowledge of the new SMS/800 TFN Registry.

9:00am - 9:50am
Optional Somos Training Session: SMS/800 Toll-Free Number Registry API Training

Are you a developer looking to implement the new SMS/800 Toll-Free Number Registry APIs? Don’t miss out on this training session where Somos lead Architect, Sudhakar Donepudy will walk you through a list of available APIs, open source software development kit that can be utilized to implement, and sample request and response use cases on the SMS/800 TFN Registry. Make the most out of Summit and attend this training for more information on the new SMS/800 Toll-Free Number Registry APIs!

10:00am - 10:45am
Optional Somos Training Session: Texting & Smart Services Registry Training

Ready to take the next step in business communication? Join us at this training session to give your business a jump start into the texting to Toll-Free space. During the session we will explain: The text to Toll-Free ecosystem Role and Responsibilities of service providers in this space The role of the Service Registrar Alternatives to offer text to Toll-Free to your customers Reasons to use the TSS Registry to protect your numbers How do I use the TSS Registry if I’m a Resp Org? How do I use the TSS Registry if I’m a Service Registrar? Benefits of using the TSS Registry API Who should attend this session? Anyone interested in learning more about texting to a Toll-Free Number and how to operate in this space. What do you need to bring to the session? Bring your laptop, so you can follow along while we explain all the fantastic functionalities TSS Registry has to offer.

11:00am - 12:30pm
Optional Somos Training Session: RouteLink Training

Ready to take control and reduce the cost of your businesses Toll-Free Calls with RouteLink? This is a training session you don’t want to miss! This is a hands-on training session where you will get everything you need to better understand the technical aspects of integrating RouteLink to your business. During this training session, we will walk you through: Steps to creating a Routelink account Explanation of the RouteLink Sandbox steps Download of sandbox events Development of RouteLink client Certification of RouteLink client Getting live data Steps to integrate the Application Programming Interface (API) Java code Complete certification with live data Who should attend this session? This training is ideal for developers or technical users. However, this training has been developed for ALL users (both business and technical) to follow along. What do you need to bring to the session? Bring your laptop, so you can follow along and complete RouteLink certification using live data.

12:00pm - 1:30pm
Agenda subject to change.