How to Request Disablement of Texting on a Toll-Free Number

This process outlines the procedure in a situation where a Responsible Organization (Resp Org) believes one or more of its Toll-Free Numbers have been text enabled without the Toll-Free Subscriber or Resp Org's permission.

  1. Email the Service Registrar of record in the Texting & Smart Services (TSS) Registry, copying texting@somos.com, with the following information:
    • An explanation that you are the Resp Org of record for the Toll-Free Number(s) in question and that the subscriber(s) have not authorized the numbers to be text enabled.
    • A request that all texting features be disabled immediately on the Toll-Free Number(s).
    • The list of Toll-Free Number(s) that have been text enabled without permission.

      A list of Service Registrars and their associated primary contacts can be found by logging into https://texting.somos.com and navigating to the Organizations page under Admin.

  2. If the Service Registrar disputes the claim, the Service Registrar is required to produce a Letter of Agency (LOA) within 5 business days. If an LOA is not produced within 5 business days, please email tsshelp@somos.com to request the disconnection of the Toll-Free Number(s) from the TSS Registry.

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