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RealAgent®: The Smartest Way to Validate Consumer Identity

Access to intelligent phone data to help support consumer verification, data hygiene, detect account takeover signals and strengthen trusted and compliant outreach.

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Home RealAgent®: The Smartest Way to Validate Consumer Identity

A Smarter Layer of Compliance, Trust and Insight

RealAgent delivers real-time verification and authoritative data to help organizations engage customers with confidence. By strengthening the accuracy of identity and contact information, RealAgent helps organizations identify suspicious activity, validate trusted users and strengthen authentication decisions in real time. 

  • Enhance KYC & Onboarding 
    Validate consumer-provided contact data during onboarding or servicing. 
     
  • Avoid TCPA Violations 
    Avoid calling disconnected and potentially reassigned numbers using authoritative Reassigned Numbers Database (RND) data. 
     
  • Detect Consumer Impersonation Early   
    Identify suspicious signals like SIM Swaps or call forwarding before they lead to account takeover. 
RealAgent

RealAgent Validates Consumer Information in Real-Time

RealAgent combines authoritative phone intelligence and risk signals to help organizations verify consumer identity, reduce fraud and support TCPA compliance. With RealAgent, organizations can:

Number Validation

Validate phone numbers and identify disconnected or potentially reassigned numbers before outreach.

SIM Swap Detection

Detect SIM Swap activity and call forwarding signals that may indicate account takeover risk.

Subscriber Verification

Verify subscriber identity with real-time phone intelligence, including carrier, line type and account insights.

Frictionless Authentication

Enable seamless SIM-based identity verification that reduces user friction and OTP dependency.

Fraud Prevention

Identify suspicious mobile account behavior early to help prevent impersonation and authentication fraud.

Trusted Communications

Improve contact accuracy and strengthen trusted, compliant customer communications.

Be Confident that Every Connection is the RIGHT Connection

RealAgent combines authoritative telecom identity intelligence, consumer validation and fraud risk signals to help organizations make smarter authentication and communication decisions.  

By combining Reassigned Numbers Database (RND) disconnect status, identity validation, SIM Swap, call forwarding detection, risk-based scoring and more, RealAgent helps businesses assess trust levels and mitigate fraud risk before it's too late. 

RealAgent

The Stats Don’t Lie!

21% In 2024, TCPA class action filings rose by 21%
240% Surge in SIM Swap fraud in 2024
$15B+ Reported losses in the U.S. due to Account Takeover Fraud
Risk Calculator

Is Call Trust Impacting Your Customer Interactions?

Every customer interaction depends on trust at the moment of contact. When outbound calls are spoofed or go unrecognized, it can create hesitation that carries into inbound conversations and increases verification time for agents. The Somos Risk Calculator helps you understand how gaps in number governance and call authentication may be impacting customer confidence — so you can strengthen trust across every interaction.

Assess Your Risk
Is Call Trust Impacting Your Customer Interactions?

Questions about RealAgent? Check out the FAQs below:

General
General
What is RealAgent? 

RealAgent adds real-time verification and authoritative data to help organizations engage customers with confidence. It can be used before an outbound call to confirm a number is active and eligible for outreach which supports TCPA risk management. It can also be used to verify consumer identity and strengthen Know Your Customer workflows.

What information can RealAgent return about a phone number?

RealAgent can return status, context and risk signals tied to a phone number, such as disconnect status, activity score, line type, geographic and identity context, account type plus validation and risk indicators like address accuracy, name match, SIM Swap and call forwarding signals.

Is RealAgent the same as the Reassigned Numbers Database?

RealAgent is an authorized agent of the Reassigned Numbers Database (RND) that can query the RND on your behalf, process the responses and present the results in a more usable format. By streamlining access to RND data and supporting higher throughput, RealAgent helps organizations efficiently identify numbers that may have been disconnected (and potentially reassigned), enabling more confident and compliant outreach decisions.

How can you subscribe to RealAgent? 

If you are interested in a subscription to RealAgent, reach out to connect@somos.com and one of our representatives will contact you in a timely manner. 

How can I access the RealAgent solution?

RealAgent is accessible through our user-friendly web-based application or users can integrate it seamlessly with their systems via an API call.

Can I be an agent of RealAgent?

Absolutely! You can assign a customer number on your end and include it in the "extra" field when querying RealAgent. This way, you can track and provide services to your customers.

Schedule a RealAgent Demo!

Now more than ever, trusted phone intelligence is critical to protecting customer interactions and reducing fraud risk. RealAgent helps organizations validate consumer identity, support trusted communications and ensure every connection is the right connection.

With RealAgent’s intuitive API and user-friendly GUI, enterprises can streamline communication decisions, strengthen identity verification and confidently engage trusted contacts with greater efficiency and security.

Schedule a demo today to see how RealAgent can help you!

Schedule a Demo