RealAgent®: The Smartest Way to Validate Consumer Identity

Authoritative phone data for fraud and scam protection, accurate outreach and TCPA compliance.

A Smarter Layer of Compliance, Trust and Insight

RealAgent adds real-time verification and authoritative data to help organizations engage customers with confidence. By strengthening the accuracy of identity and contact information, RealAgent reduces risk, improves efficiency and supports better decisions across every interaction.

Enhance KYC & Onboarding
Validate consumer-provided contact data during onboarding or servicing.
Improve TCPA Compliance
Avoid calling reassigned or disconnected numbers using authoritative RND data.
Detect Fraud Early
Spot mismatched identities or low-quality contact info.

Enhance call accuracy and build trust with authoritative disconnect data

RealAgent Verify™

Confirm number validity and usage in real time.

Validates phone number reachability
Provides activity scores and line type
Identifies account type (prepaid/postpaid), country, and carrier

RealAgent Validate™

Authenticate complete contact identity.

Validates phone, email, and address
Confirms name matches across all contact points
Scores contact quality and detects anomalies

RealAgent Identify™

Uncover ownership and commercial use.

Returns owner's name (when available)
Flags business-registered numbers
Verifies account and carrier attributes

Be Confident that Every Connection is the RIGHT Connection

RealAgent is a consumer identity verification solution that enhances the Reassigned Numbers Database (RND) data on disconnect status of a phone number with consumer data validation. RealAgent provides actionable scoring metrics that help businesses assess trust levels, mitigate risks and prevent potential fraud or identity misrepresentation. RealAgent ensures that calls and texts are intended for the right recipient — whether for outbound engagement or inbound verification — boosting accuracy, reducing risk and strengthening trust.

The Stats Don’t Lie!

21% In 2024, TCPA class action filings rose by 21%

$1.5K TCPA fines can result in penalties of up to $1,500 per call or text to the wrong recipient

23M Numbers are disconnected from their subscriber every month

RealAgent Use Cases

Verify Consumer Phone Numbers

By validating inbound numbers in real time, RealAgent helps confirm you’re engaging with the rightful customer — not an imposter — before any sensitive information is exchanged.

Identify Fraud Signals

With RealAgent’s dynamic consumer verification data, you can spot early indicators of fraud and prevent account takeovers.

Reduce Risk

Reduce risk of TCPA violations by confirming a phone number hasn’t been disconnected before outreach, helping ensure you’re contacting the intended consumer with proper consent.

Enhance KYC

Go beyond static data and strengthen your KYC processes with real-time phone number validation that helps confirm identity and detect potential fraud.

VERIFICATION IDENTIFY FRAUD TCPA COMPLIANCE KYC Process

RealAgent can validate your consumer information in real-time:

Extract data from the FCC’s Reassigned Numbers Database with ease.
Verifies consumer phone, name, email and address records.
Provide contact scores for phone number and email, confirming validity, connectivity and subscriber assignment.
Increase Safe Harbor protection from TCPA violations.

Questions about RealAgent? Check out the FAQs below:

General

What is RealAgent?

Organizations that contact reassigned or disconnected numbers may face fines under the Telephone Consumer Protection Act (TCPA). To avoid this risk, it's crucial to check the Reassigned Numbers Database (RND). RealAgent as an RND agent, can handle this process for you, providing easy-to-understand results and helping your organization stay compliant and protected from TCPA violations.

How does RealAgent relate to the Reassigned Numbers Database (RND)?

RealAgent as an RND agent that can extract reassigned number data, process the received responses, and parse out the data in a user-friendly format to help your organization stay compliant and protected from TCPA violations.

What are the benefits of RealAgent?

RealAgent brings customers closer to safe harbor against TCPA violations by acting as an agent to query the RND. By returning overwhelming data into translatable and easy-to-digest results, RealAgent saves customers’ time and money.

How can you subscribe to RealAgent?

If you are interested in a subscription to RealAgent, reach out to connect@somos.com and one of our representatives will contact you in a timely manner.

How can I access the RealAgent solution?

RealAgent is accessible through our user-friendly web-based application or users can integrate it seamlessly with their systems via an API call.

Can I be an agent of RealAgent?

Absolutely! You can assign a customer number on your end and include it in the "extra" field when querying RealAgent. This way, you can track and provide services to your customers.

Schedule a RealAgent Demo!

Now more than ever ensuring data integrity is imperative. RealAgent can help organizations achieve safe harbor, identify potential fraud, avoid costly fines and be confident that every connection is the right connection. With RealAgent’s intuitive API and user-friendly GUI, enterprises can streamline communication decisions and confidently prioritize trusted contacts, ensuring efficiency and security.

Schedule a demo today to see how RealAgent can help you verify consumer identity and ensure compliance!