What is Texting to Toll-Free?

Provide a new way for your customers to start a conversation through text enabled Toll-Free Numbers.

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Enterprise Solutions

The “Message” is Out – Texting is a Great Way to Connect with Customers

With over 6 billion SMS messages sent daily in the U.S. alone, text messaging is a data-supported, tried-and-true communications channel. Texting doesn’t simply connect people to people; however, now more than ever, it’s connecting BUSINESSES to people. Looking to create meaningful, authentic connections with consumers on a channel that they prefer? If so, adopting business texting may just be the solution you’ve been searching for.

Text Enable Your Number
Featured Insight
Now Available: Marketing Business Texting to Customers Best Practices & Media
Business texting provides a quick, efficient channel of communication for organizations and their customers. However, a large percentage of companies are unaware of the broad range of advantages business texting provides.
January 12, 2021
Service Provider Solutions

Expand Your Portfolio When You Enable Texting Services

Becoming a Messaging Provider – also known in the Toll-Free industry as a Service Registrar – is a great way for Toll-Free and telecom services providers to maximize their portfolio of service offerings. As a Service Registrar, you’ll have the unique opportunity to provide text enabled services to your customers all while enhancing the value of an asset they already own – their Toll-Free Number.

The Benefits of Texting to Toll-Free

Did you know that 75% of companies found they communicated with their customers more effectively after text enabling their Toll-Free Number? Texting is a favorite method of communication among consumers and is the most efficient and cost-effective way of communicating with customers. When you text enable your Toll-Free Number, you unlock a host of capabilities that optimize productivity, efficiency, and the bottom line.

Improved Customer Engagement
Improved Customer Engagement

Texting allow for immediate responses which equals high customer service ratings.

Increased Sales
Increased Sales

Optimize call center operating costs Leverage click-to-text technology to make lead generation easier and close sales at a higher rate.

Boost Brand Reputation
Boost Brand Reputation

77% of consumers are likely to have a positive perception of a business that offers text capability.

Toll-Free Resources at Your Fingertips!

From the benefits you can gain when you “Open Your Business to Texting” to “The New Value of a Phone Call” to how to “Optimize Toll-Free Call Routing” and beyond, Somos’ Toll-Free University provides valuable resources such as case studies, videos and more to ensure that you have everything you need to promote “Toll-Free Today.”

Our Customers Shape Our Work

The Somos User Group has been a guiding force in helping to ensure that Somos’ products and services surpass the needs of our industry and more importantly, our customers.

Did You Know?

Due to ideas from the User Group, we've added key features to our customer portal. Join Now

Ready to join other innovative businesses offering the power of texting to Toll-Free Numbers?

Contact a Service Registrar today and open a new channel of communication with your customers.

Find a Service Registrar

Questions about TSSRegistry? Check out the FAQs below:

What is the TSSRegistry™?

The TSSRegistry is the centralized database of all text enabled Toll-Free Numbers.

How does the TSSRegistry™ work?

Companies that offer texting on Toll-Free Numbers (whom we call Service Registrars) can set up text enablement for Toll-Free Numbers in the TSSRegistry on behalf of their customers. The TSSRegistry then performs a series of validations to ensure that the integrity of the Toll-Free Number is maintained across all communication types (voice, texting, etc.).  Once the validations are completed and the request is authorized by the Resp Org of record, the TSSRegistry distributes the text routing information to message Routing Database Providers who serve mobile-network operators for message routing.

Why is the TSSRegistry™ needed?

As with any competitive communications service, it is essential to have an authoritative registry – administered by a neutral entity – to indicate which service provider is associated with each text enabled Toll-Free Number. The TSSRegistry™ also provides routing information so that text messages are directed to the proper Toll-Free Number every time.

Are there fees associated with the use of the TSSRegistry™?

Yes. Service Registrars receive a monthly invoice from Somos based on a count of text enabled Toll-Free Numbers in the TSSRegistry.  For more details on pricing, click here. If you are accessing the TSSRegistry as a Resp Org to respond to text enablement request notifications, there is no cost.  

Is there a TSSRegistry™ API for Service Registrars?

Yes, an API is available that can help automate the provisioning process. Click here for more details.

Is there a TSSRegistry™ API for Toll-Free Service Providers (Resp Orgs)?

Yes, an API is available that can help automate the review process and provide visibility into text enabled Toll-Free Numbers. Click here for more details.

What is a Service Registrar?

A Service Registrar is an organization who is certified to text enable Toll-Free Numbers through the TSSRegistry™. 

How do I register to become a certified Service Registrar?

Click here to get started or email the TSSRegistry™ team at texting@somos.com.

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