Updated: February 17, 2022
To view the former policy, please click here.
“Content” means information, documentation or media presentation that are linked to or displayed on a Site or a Somos Product.
“Personal Information” means information relating to an identified or identifiable natural person that is provided to a Somos Company or any third party acting on behalf of a Somos Company. For this purpose an identifiable person is one who can be identified from the information or from the information in combination with other readily accessible information.
“Site” means the websites: somos.com, texting.somos.com, secure-auction.somos.com, and any other website, URL, or electronic or mobile device application owned or operated by or on behalf of a Somos Company or in connection with a Somos Product, either now or in the future.
“Somos” means Somos, Inc.
“Somos Companies,” “we,” “us” and “our” mean Somos, Toll-free Data Services, Inc., SomosGov, Inc., and any other current or future affiliate of Somos.
“Somos Product” means a product or service offered by any of the Somos Companies, including without limitation the products and services known as the TFN Registry, North American Numbering Plan Administration, National Pooling Administration, TFN Marketplace, 833 Secondary Market Auction (“Auction”), RouteLink, TSS Registry and any other product or service described in or accessible through a Site.
“Tariff” means the 800 Service Management System (SMS/800) Functions Tariff F.C.C. No. 1 and any amendments thereto.
“Tracking Technology” means cookies, clear GIFs, pixel tags, geolocational trackers or other technology solutions performing similar functions that are used by or on behalf of a Somos Company.
“User” or “you” means any person viewing or otherwise accessing the Sites or the Somos Products as an individual and/or on behalf of an entity, including without limitation, a Responsible Organization, Service Control Point Owner/ Operator, Service Registrar or Routing Database Provider, as those terms are defined in the relevant Site and Somos Product. “User Data” means both Personal Information and Non-Personal information.
Third Party Websites and Applications
What Information Do We Collect?
The Somos Companies, or third parties acting on behalf of the Somos Companies, collect both Personal Information and Non-Personal Information, both directly, in your interaction with the Sites or Somos Products, and indirectly through the use of Tracking Technology.
The Personal Information we collect may include but is not limited to: your name and corporate title, your IP address, the name of your company, your telephone number, company address, email address, as well as any additional supplemental information that we may request from time to time.
The User Data we collect may include, but is not limited to: your industry group, zip code, area code, unique device identifier, referrer and exit websites and applications, browser type, browser language, operating system, geographic location, date and time of your queries and search queries. We may also collect information with respect to the interaction between you and our Sites or Somos Products, including but not limited to date and time of your visit, length of your visit and pages viewed, your typing patterns, interactions with our website such as mouse clicks or touches on your touch screen, your answers to questions including those used to verify that you are not a robot, the plug-ins installed on your browser. This information is Personal Information if it is capable of being associated with you.
TSS Registry Users: Somos may require additional information about Service Registrars’ customers to validate with a Responsible Organization (as that term is defined in the Tariff) the requesting User information. It is the responsibility of the Service Registrars to obtain appropriate permission from their customers to provide such information.
Use and Disclosure of Information We Collect
Personal Information: From time to time, we may use your Personal Information to send you important notices, such as communications related to the Sites, the Somos Products and services, the Somos Companies, and changes to our terms, conditions and policies. Your Personal Information may be aggregated and used to help us improve the Somos Products and services and to better understand which Somos Products or services are of most interest to our Users.
TSS Registry Users: The TSS Registry allows Responsible Organizations (as that term is defined in the Tariff) to view User Data for the limited purpose of facilitating Responsible Organization approvals to text-enable toll-free numbers.
Auction Users: The Auction allows Responsible Organizations (as that term is defined in the Tariff) to view User Data for the limited purpose of facilitating Responsible Organization approvals in connection with the sale and purchase of a toll-free number in the Auction.
User-Generated Content: The Somos Products or Sites may feature User-generated content, such as in review sections, blogs or forum communities. Unless otherwise indicated, information provided by Users on such forums is not private and may be visible to other visitors to the Sites and any User.
Storage and Deletion: The Somos Companies store and process User Data in the United States, and your User Data may therefore be accessible to law enforcement and regulatory authorities in the United States. We reserve the right to store User Data as long as may be permitted by applicable laws and regulations. We will delete your Personal Information if you ask us to do so by contacting the Somos Help Desk at 844-HEY-SOMOS (844-439-7666), unless we are required to retain it under any applicable laws or regulations.
Improper Conduct: We may use and share User Data to investigate and help prevent unlawful activity or activity that threatens our network or otherwise jeopardizes the provision or operation of any of the Somos Products. We may disclose User Data to third parties (such as law enforcement) to the extent required by applicable laws or regulations or if we believe, in our sole discretion, that such disclosure is needed to help prevent unlawful activity or any activity that threatens any Sites, Somos Companies or Somos Products.
The Somos Companies may send email messages, text messages, “push” notifications or other similar advertising and marketing materials from time to time which may include a “click-through URL” linked to a Site or Somos Product. We, or third parties on our behalf, may track this click-through data to help us determine interest in particular topics and measure the effectiveness of our communications to you. We may also include “pixel tags” or other similar technologies in the email messages, text messages or notifications that tell us whether our message has been opened or notification received. We may use this information to reduce or eliminate messages sent to you and other Users. If you prefer not to be tracked in this way, you should not click the text or graphic links in the messages or notifications.
The Somos Products, Somos Companies and its service providers, and third parties such as ad networks, may use cross-device/cross-context tracking. For example, if you use multiple browsers on a single device, or use various devices (such as desktops, smartphones, and tablets) to access the Somos Products or communicate with the Somos Companies, it may result in your having multiple accounts or profiles across these various contexts and devices. Cross-device/cross-context technology may be used to connect these various accounts or profiles and the corresponding data from the different contexts and devices.
Do Not Track: The Somos Companies and its service providers, including ad networks, may use your browsing history across participating websites or use of mobile devices to show you interest-based advertisements. Currently, our Site, the Somos Products and our other services do not recognize if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads.
How Can You Opt Out of Use and Disclosure of Your Information?
California Privacy Rights
If you are a California resident you may have additional rights as a matter of California law. These rights are described here: Somos Privacy Notice for California Residents
We have implemented reasonable security measures to protect information from loss, misuse and unauthorized access, disclosure, alteration or destruction. Nevertheless, our services depend in substantial part on public networks and third-party products and services. We cannot guarantee against security breaches, including without limitation any that are associated with such public networks, or third-party products and services.
Consent to Communications
To the extent permitted by applicable law, you hereby consent to our use of your contact information for purposes of communications with you by or on behalf of the Somos Companies regarding the Somos Products and Sites. If you choose to provide an e-mail or other electronic address on your account, you acknowledge and consent to receive business and informational messages relating to the services at such address, including collections messages, and you represent and warrant that such address is your private address and is not accessible or viewable by any other person or that it is an address approved by the entity which you represent and is not accessible or viewable by any unauthorized person. You can revoke your consent at any time by exercising your opt-out option as provided above or in a communication we send you.
Access and Updating of Information
The instructions to review, amend or delete your information by updating your User account settings may be provided in the applicable Somos Product or related documentation or materials provided by or on behalf of the Somos Companies. Users may change information at any time and as often as necessary. Users who are experiencing problems with our services or who have questions about how our services work can contact the Somos Help Desk at 844-HEY-SOMOS (844-439-7666).
Registration Password: Your account(s) with any Somos Company or Somos Product may be password-protected to control access to your account by third parties. Do not divulge your password to anyone. We never ask for passwords in unsolicited phone calls or unsolicited emails. You may not transfer or share your registration password or other credentials without our prior written consent.
Business Transfers: We are always seeking to improve the Somos Products, our Sites and our business. If all or part of a Somos Company is sold, merged or otherwise transferred to another entity, the User Data may be transferred as part of that transaction.
Minors under 13: Children under 13 are not permitted to use the Somos Products or our Sites, and may not submit any personally identifiable information to the Somos Companies. The Somos Companies do not knowingly collect any personally identifiable information from children under 13 years old or knowingly distribute such information. If a child under 13 has provided the Somos Companies or submitted to the Somos Products with personally identifiable information, the parent or guardian of that child should contact the Somos Companies immediately at the Somos Help Desk at 844-HEY-SOMOS (844-439-7666) to delete this information.
CLASS ACTION WAIVER: YOU AND THE SOMOS COMPANIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY (OR IN THE CASE OF THE SOMOS COMPANIES, IN THEIR CORPORATE CAPACITIES) AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Telephone Consumer Protection Act: The Somos Companies may use your information to make business, informational and collections calls relating to the Services to all telephone numbers, including cellular numbers or mobile devices, you choose to provide on your account or in registering for any of the Somos Products or services, including any of the Sites. You agree such calls may be pre-recorded messages or placed with an automatic telephone dialing system. In addition, you agree that the Somos Companies may send non-marketing service or account related text messages to cellular phone numbers you provide to the Somos Companies, and you agree to accept and pay all carrier message and data rates that apply to such text messages. You can revoke your consent at any time by exercising your opt-out option as provided above or in a communication we send you. You may also inform the representative calling either from or on behalf of the Somos Companies that you no longer wish to receive future calls related to the Somos Companies, the Sites or Somos Products or services.
c/o Somos, Inc.
Two Tower Center Blvd., 20th Floor
East Brunswick, NJ 08816
Attention: WEBSITE USER COMMUNICATIONS
Copyright © 2020 Somos, Inc. All Rights Reserved.