4 Easy Steps to Get Up and Running with Toll-Free Numbers

Enable Trusted Connections to Drive Meaningful Conversations

Ready to enhance your brand identity and reach your customers on their preferred communication channel?  Regardless of your organization’s size, industry or geography, Toll-Free Numbers (TFNs) — for voice, text or both — may be the answer to optimizing your customer communications portfolio. Our brief guide will show you not only how simple adding a TFN can be, but also provide solutions that benefit you, your customers and potentially, your bottom-line.

1. It Begins with a Number

The SMS/800 TFN Registry administers all the Toll-Free Numbers in North America. In fact, did you know that the registry has over 42 million Toll-Free Numbers currently in use and counting? With many more numbers available, now is the perfect time to take the first step in optimizing your brand recognition and improving your customer communications. Select and reserve a TFN through a certified Service Provider now to open the door to the ultimate customer journey. 

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2. What Comes Next? Time to Text Enable

Now that you’ve got your Toll-Free Number implemented and established, it’s time to take it up a notch by giving your customers the option to talk AND text you! People text more than they talk – in fact, studies show that texting customers can lead to a whopping 265% increase in engagement! By enabling your TFN for texting, you empower your customers to determine how they want to contact your business. More options, more flexibility AND more functionality? Yes, please! Contact a Messaging Provider today to get started on the next step in your TFN customer journey.

Read More About the Benefits of Texting

3. You Never Get a Second Chance to Make a First Impression

Did you know that 88% of business calls go unanswered today because customers won’t pick up a call from a number that they don’t recognize? How to avoid the dreaded “send to voicemail?” Establish a verified Toll-Free Caller ID name with your number that is displayed each time an outgoing call is placed. It’s a simple solution that can make the difference between talking to your customer and talking to their answering service.

See Caller ID in Action

4. Think Your Journey Has Ended? Think Again

At a time when telecom fraud is abounding, it’s more important than ever that you protect one of your most valuable assets – your Toll-Free Number – from use by bad actors. Somos is committed to helping you maintain FCC compliance by providing the data and information Service Providers need to verify that YOU (and ONLY you) have the right to use your Toll-Free Number to make voice calls. 

Not planning on making outbound calls with your TFN? Your Service Provider can help you confirm your number as Do No Originate (DNO) – a designation that can help protect your number from being used in illegal spoofed calls.

Learn More About Protecting Your Number

Ready to create a direct line to your customers and foster more meaningful connections?

Contact a Toll-Free Number Service Provider today to get started!

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