Protecting Financial Institutions from the Rising Threat of Telecom Fraud & Scams

As digital banking expands, fraud tactics are evolving — and not just online. Branches are facing a growing wave of telecommunications fraud, from spoofed calls to brand impersonation and SMS phishing. These attacks exploit phone-based trust, targeting both customers and institutions.

In the latest Future Branches Insights Report, sponsored by Somos, we reveal how banks and credit unions are rethinking fraud protection strategies with a focus on data integration, employee training and telecom-specific controls.

What's Inside

The scale and cost of branch-based telecom fraud
How institutions are upgrading protections across voice and text channels
The technologies most commonly adopted — including phone number intelligence
Tactical recommendations to close fraud prevention gaps at the branch level

There is a growing need for comprehensive, branch-level defenses that evolve alongside fraudsters’ tactics. Discover how your institution can strengthen its defenses across every channel.

Key Findings

83% institutions experience brand impersonation or call spoofing at least monthly

21% believe their branches are fully equipped to prevent telecommunications-based attacks

90% are planning to increase fraud prevention investments this year, with AI, MFA and DNO protections leading the way

Download the Report

This report dives into how leading banks and credit unions are strengthening their defenses with smarter data integration, deeper employee training and telecom-specific fraud controls. If protecting your branch from these rising threats is a priority, this insight is essential.

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