The Importance of Connections During a Pandemic – Phone Calls & Texting

With vaccines for COVID-19 now making their way throughout the country, there’s a light at the end of tunnel for many people. However, these next few months will require extra diligence. We will need to continue social distancing, stay organized, and emphasize cooperation while vaccine distribution is underway over the coming months. 

In other words, more now than ever it’s important to keep the lines of communication open and active. Fortunately, there are several ways for companies big and small to reach customers today. 

Voice communications.

Everyone has curtailed their in-person social interactions during the pandemic, which has caused the volume of phone calls over the past several months to boom!  If you haven’t already, make sure your business phone lines are accessible and clearly identified as people continue to seek out a friendly voice on the other end of the line. 

Check out how one Toll-Free Number helped to connect
people and communities with critical COVID-19 related information.

Promoting voice communications with customers can benefit your company too: Voice conversations can yield powerful customer insights that pave the way to better marketing and sales performance. It’s a win-win.


Even during a pandemic, the ease of texting is hard to beat. By text enabling your business number, you’re opening up consumers’ favorite communication channel. Add texting to your communications portfolio to drive customer engagement and improve customer experience during a time when added convenience goes a long way. 

Not sure where to begin? Visit to learn everything you need to know about getting started.

Whether through a text or a phone call (or both), showing customers that you’re available and ready to listen can be the key to lasting customer success.  When it comes down to it, everyone is looking to make that trusted human connection.

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