Insights

4 Tips to Picking the Perfect Caller ID Display Name

Introduce yourself,
Establish credibility,
Gain trust,
Engage customers and 
So much more!

Sound like a lot of bases to cover? 

What if you were told that you had to cover all of these objectives in ONLY 15 characters?

While it might seem like quite the undertaking, in the world of Caller ID, short-form communication isn’t the exception – it’s standard par for the course.

Knowing this, when establishing Caller ID content and your unique Caller ID tag, one must be particularly strategic in order to get calls answered and keep customers engaged. Talking a lot while saying a little is easy, achieving the opposite is an art that takes careful thought and meticulous consideration.

As you may have guessed, capturing a customer’s attention with the perfect Caller ID tag is no easy feat. To help navigate the process, we’ve put together some helpful tips to help you capture – and retain – consumer focus: 

Keep it simple

In a world where most users barely glance at their Caller ID, simplicity is key

•	Keep it simple – In a world where most users barely glance at their Caller ID, simplicity is key

 

Being succinct and being professional aren’t mutually exclusive

Avoid “txt spk” and other abbreviations that may leave users SMH

Being succinct and being professional aren’t mutually exclusive

 

Be specific, not vague

As tempting as it is to generalize your Caller ID to appeal to the greater masses, being TOO general can get you labeled as a scammer. Make sure your Caller ID includes identifying information that is unique to your business.

Be specific, not vague

 

Don’t be somebody else

When it comes to Caller ID, misrepresenting yourself isn’t just a no-no, it’s ILLEGAL

Don’t be somebody else

 


For the majority of consumers, a simple glance can mean the difference between answering a phone call and sending a call to voicemail purgatory.

 

Don’t let something as simple as a Caller ID tag decide whether or not your call is answered. When you apply a simple approach, keep professionalism at the forefront, stay concise and remain authentic, you not only increase consumer engagement, you help drive trust in calls and ensure that consumers answer the calls that mean the most to them.

 

Looking for an easy, secure and reliable way to get your customers’ Toll-Free Numbers recognized? If so, check out TFN Identity, a powerful solution that provides a platform that customers can trust to deliver Caller ID information from their Resp Org, a source they know and recognize. To learn more, visit www.somos.com/tfnidentity 

 

 

 

Stay Connected

Stay in touch! Sign up for our monthly newsletter. We will never share your information with third parties.

Need to reach us sooner? Call or text us at:

844.HEY.SOMOS help@somos.com