Insights

Listen Closely with Speech Analytics

Nov 27, 2018

The same technology that fuels advanced speech recognition on your phone, in your home and in your car is also driving improvements in the contact center! Thanks to sophisticated speech analytics software, it’s becoming easier to evaluate customer phone calls for nuanced insights, such as tone of voice for mood (happy, sad, silly, mad, etc.), relevant phrases emphasized by the caller and even estimate the caller’s age.

Read “Listen Closely to Speech Analytics”, a published article in the Toll-Free University,  to learn how phone calls to a Toll-Free Number can produce golden moments that help you connect the dots of the customer journey from ad to response to sale, across online and offline channels. By incorporating speech analytics software into your marketing campaign, you can reap the benefits of better contact center intelligence, customer satisfaction and profitability.

Looking for additional resources to help you unlock the power of Toll-Free? Visit the Toll-Free University today!