For most people, texting is an essential part of day-to-day life. Texting connects friends, family, coworkers and now, even businesses. With texting’s ability to provide everything from payment notifications to appointment reminders, both consumers and brands are enjoying the benefits of business texting.
Unsurprisingly, it’s no longer a question of if enterprises will implement texting services, but when. With a staggering number of enterprises seeking to text enable their numbers, Responsible Organizations (Resp Orgs) that provide texting services are better positioned to retain their customer base and stay competitive in the marketplace. For Resp Orgs that don’t offer texting services for their Toll-Free Numbers, the risk of losing customers to the competition is an eye-opening reality. Moreover, adding texting services can provide Resp Orgs with a new source of revenue. Fortunately, depending on business goals, budget and requirements, there are several ways for a Resp Org to approach adding texting services to its service offerings portfolio.
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