Insights

Webinar Recap: Customer Engagement in the Age of Omnichannel

Recently, Somos presented Customer Engagement in the Age of Omnichannel: Leveraging Your Toll-Free Number for Voice AND Text, during which Michelle Larsen, Vice President of Customer Engagement at Somos, and special guest speaker Dan Bieler, Principal Research Analyst at Forrester, looked at the shifting nature of customer engagement and the increased need to focus on consumer experience and the comprehensive customer journey.

Specifically, the webinar unlocked research from a recently commissioned Thought Leadership Paper conducted by Forrester Consulting around how Toll-Free Numbers and text messaging are essential to a successful communication strategy as well as how both can be leveraged to successfully boost customer engagement in the information era.

Are you ready to gain the insider knowledge you need to captivate your audience and drive sales? Check out the recorded session below and presentation deck to see the future of customer engagement in action!

 

 

Thought Leadership Paper

Forrester Thought Leadership

Presentation Slides

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