Product Manager

Somos is an innovative technology company that is driving the Toll-Free, messaging and larger telecommunications industries into the future. Our core offerings include a broad range of leading-edge solutions that help our customers connect, innovate and grow with confidence.  Somos is a new kind of data solutions provider: we don’t think outside the box; we think like there is no box. We are looking for like-minded trailblazers that have the vision, drive and entrepreneurship needed to generate amazing, real results.

The Product Manager is responsible for the day to day management of assigned services including, but not limited to planning, development, introduction, and maintenance of assigned solutions. Additionally, the Product Manager will be involved in the day to day setting, prioritizing, and evaluating the work of scrum teams for the SMS/800 TFN Registry. The Product Manager will gather and prioritize feature requests, maintain the product backlog, assist in planning development sprints, schedule releases in coordination with engineering and operations teams, all within the context of delivering exceptional value to our customers. 

Job Responsibilities

  • Develop and evangelize the product vision to the development team(s) as well as to key stakeholders in the organization
  • Develop, plan, maintain, and prioritize the product feature backlog based on predefined criteria (return on investment, productivity, compliance)
  • Prepares and participates in Program Increment (PI) planning; updating team backlog and typically reviews and contributes to program vision, roadmap, and content presentations
  • Plans upcoming development sprints in coordination with the engineering team
  • Develops use cases to drive understanding with the engineering/development teams to ensure value is being added with each sprint
  • Delivers approved product requirements to engineering through feature stories for development, testing and deployment
  • Develops actionable user stories for his/her product(s) and accepts completed user stories.
  • Understands and analyzes the market and our customer base to help drive the product feature backlog prioritization
  • Drives and executes technical product improvements
  • Provides feedback on product design and operational features in order to ensure the adoption of new products
  • Evaluates and assesses risk as part of the lifecycle analysis of product
  • Recovers, summarizes and escalates relevant technical failures to technical support and engineering team
  • Assesses pros and cons of upcoming product releases and handles any preventive actions to ensure the prosperity of product deployment
  • Creates buy-in for the product roadmap both internally and with key external partners
  • Participates in user groups, webinars and other customer events
  • Acts as the “voice of the customer”
  • Drive product launches, working collaboratively with the Somos customer engagement & marketing teams
  • Manage Beta releases to gain valuable customer insights prior to production launch of new features
  • Act as product evangelist to build awareness and understanding
  • Reach out to customers, soliciting feedback on product and services

 Minimum Qualifications

  • 5-7 years Product Manager or Product Owner experience in Agile development
  • In-depth knowledge of Agile process and principles
  • Proven experience as a Product Manager or Product Owner in the Agile development process
  • Background in telecommunications preferred; Toll-Free industry experience a strong plus
  • Solid technical background with understanding and/or hands-on experience in software development, web technologies, telecom networks, messaging, and Toll-Free call routing
  • Ability to assess solutions based upon technical knowledge for current and future needs across organizations
  • Experience working in Version One preferred
  • Demonstrated ability to partner and collaborate across organizations to optimize outcomes
  • Familiarity with the principles of design thinking and Agile software delivery
  • Ability to translate technical language into meaningful, outcome-centric language for customers
  • Demonstrated ability to work with business areas to understand needs/requirements with an ability to provide innovative solutions
  • Excellent written and verbal communication skills
  • Excellent analytical and problem-solving skills

Somos is proud to be an equal opportunity employer and we embrace and celebrate our employees’ differences.  We are committed to building a team that is diverse and represents a variety of backgrounds, perspectives and skills.  Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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