Mapping the Customer Journey with Toll-Free

Mapping The Customer JourneyPhone and text conversations are a precious resource. When we hold a conversation with the customer, there is a lot on the line: It’s the moment a purchase decision will be made.  The moment marketers learn which of their ads are driving traffic. This is when consumers are going to share their honest thoughts about your business with customer service agents.


In today’s complex marketing universe, attribution is the key to identifying and optimizing the most effective marketing channels. When call analytics are incorporated into the overall strategy, they can track campaign performance and conversion rates. Check out Toll-Free University’s piece “Mapping the Customer Journey” to learn more about how you can use Toll-Free Numbers to analyze and improve your marketing campaigns.

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